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Deleting your account

In the app: Settings → Delete account. You will be asked to confirm twice, and then your profile, watchlist, holdings, price alerts, push tokens and sign-up record are permanently deleted. This cannot be undone.

If you cannot get into the app, email trustedbrokerz@gmail.com from the address you signed up with and we will delete everything within one month.

Common questions

Do I need an account to see prices?

No. Prices, charts, coin search and a watchlist saved on your device all work without signing up — just close the sign-up form with the ✕ in the corner. An account adds a watchlist that syncs between your devices, the portfolio, and price alerts.

Is Quantum AI a broker or an exchange?

No. You cannot buy, sell or hold cryptocurrency in Quantum AI, and we never touch your money. It shows market information and tracks holdings that you type in yourself. We are not authorised by the FCA and nothing in the app is investment advice.

I forgot my password.

Tap Forgot your password? on the sign-in screen and we will email you a reset link. It expires after an hour. We cannot tell you your existing password — it is stored hashed, so nobody here can read it.

My portfolio value looks wrong.

Values are calculated from the quantities you entered and the latest price from our data provider, which can lag the market by up to a minute. Check the quantity on the holding first — a misplaced decimal point is the usual cause. Nothing in the app reads balances from your exchange or wallet, so the numbers only reflect what you typed in.

Why is there no profit and loss figure?

Profit and loss only appears when every holding has a "total paid" value. Without it on one position the total would be wrong, so we show nothing rather than a misleading number. Add what you paid to each holding and the figure appears.

I did not get my price alert.

Check that notifications are enabled for Quantum AI in iOS Settings, and that the alert is still active — alerts fire once and then switch themselves off, so they do not notify you over and over. Alerts depend on Apple's push network and our data provider, so we cannot guarantee delivery or timing. Do not rely on them as your only safeguard on a position.

Why did my phone number get rejected at sign-up?

Enter your number without the country code and without a leading zero — the dial code is already shown next to the field. Adding it twice, or typing a number that is not a real mobile line, is the usual cause.

Can I stop the marketing emails and calls?

Yes, at any time. Use the unsubscribe link in any email, reply STOP to any SMS, or email trustedbrokerz@gmail.com. All marketing comes from us, about Quantum AI — we do not pass your details to other companies for their own marketing. Stopping marketing does not affect your account or the price alerts you set up yourself.

I never signed up for this.

Email trustedbrokerz@gmail.com right away. We will investigate and delete the record.

Can I use Quantum AI outside the UK?

Yes — it shows global market data in US dollars. You are responsible for making sure your own use of it is lawful where you live.